Refund Policy

Who processes the refund

Because you bought the app on Google Play, Google Play processes the refund. We never receive the payment, so we cannot refund it ourselves; the request has to go to Google.

First 48 hours. Within 48 hours of buying, you can get the refund yourself through Google Play: Play Store → your profile picture → Payments and subscriptions → Budget and history → the purchase → Request a refund. Refunds in this window are usually approved automatically.

After 48 hours. You still request it through Google Play. Google may ask us at that point; if the product did not work as described, we support the refund.

If the problem is ours

If the app did not work because of a fault on our side and we could not fix it in reasonable time, we will look at your case regardless of timing and back your refund request to Google in writing. Write to us first at support@kreela.info — most problems we can solve without a refund.

This policy does not limit any rights your local consumer law gives you that cannot be removed by contract.

There is no subscription to cancel

Kreela is bought once and does not renew. There is no subscription to cancel and no recurring charge to stop.

Deleting the app or simply not using it costs you nothing. If you want your account and data removed, use the routes on the Data Deletion page.